If you discover you can't make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office subscription. If you can't find the Office applications after installing Office, or you're not sure your install worked, see Can't find Office applications in Windows 10, Windows 8, or Windows 7? Older versions of add-ins might cause this type of problem. To resolve, first make sure you installed the latest Office update.
If the application still isn't working, try the options in, Why do I get a "stopped working" message when I start my Office application? See What version of Office am I using? For steps to install or reinstall Office , see Install Office For Office , see Install Office If you're still having trouble installing Office, see Contact Office Support.
We value your feedback. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. Tip: To help with issues you might encounter when installing Office, download and run the Microsoft Support and Recovery Assistant tool.
Upgrade Office How do I install Office updates? I can't sign in I forgot my password. Troubleshoot activation failures Deactivate an install. Where do I install Office for Mac? Set up email on an Android Set up email on an iPhone or iPad Set up email on a Windows Phone or tablet Troubleshoot email setup on a mobile device Can't edit documents using Office apps on mobile. Can't find Office applications Switched Office plans and now can't use Office Office "stopped working" message appears Don't know what product or license I have.
If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac. After February 28, you won't be able to install Office as part of your subscription. See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall Office After February 28, you won't be able to install Project or Visio as part of your subscription.
See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall the versions of Project or Visio.
When you install Office , all the applications that came with your particular Office product is installed at the same time. If you previously installed the bit version of Office on your PC, but decide you now want the bit version, you'll have to uninstall bit and then reinstall the bit version of Office. To uninstall the bit version use this easy fix to uninstall Office.
If you can't find Access on your computer even though its included with your Office subscription, try the following in the order listed. Note: Access can only be installed on computers running Windows 7 or later.
You can't install Access on a Mac. When the update is complete, click Start and look for Access in your list of apps. If you need to install the bit version, select the PC step-by-step tab and expand the section, "Install or reinstall an Office for business product.
If you have problems installing Office, you may need to uninstall it first and then reinstall it. See the section above, For problems while installing Office. Note: If you're unable to sign in with your work or school account, you may be signing in to the wrong Office service, see Where to sign in to Office If you don't see The latest desktop version of Office in the list or Project or Visio if your organization has a plan that includes those applications your admin probably hasn't assigned an Office license to you.
If you're an admin, see Assign licenses to users in Office for business. For more information, see What Office business product or license do I have? Not all Office subscription plans come with the fully installed Office applications.
See the bottom of the Office for business column for a list of plans that don't include the Office desktop client. If your organization has one of these Microsoft plans, the Office admin can switch to a different Office plan or subscription or buy another Office for business subscription for users in an organization who require the full version of Office.
If you're an admin and you aren't sure what plan you have, follow the steps in What Office for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office Education, which includes Word, Excel, PowerPoint, and OneNote.
Be sure to check the System requirements for Office. For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. However, you may still be able to use Office Online in your computer's browser.
If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background. Select your subscription from the list in Renew Office for business to see the steps for how to renew it. If you're on an Microsoft subscription, you will see an upgrade notification in the menu bar of your Office applications or you can update your version manually by signing in to Microsoft See Upgrade to Office using Office for business.
Office up-to-date ensures that you have the latest security updates and fixes. If your admin has given you permission to install updates, see Install Office updates. Tip: You can download and run the Microsoft Support and Recovery Assistant to perform automated tests and recovery actions that help identify and fix sign in problems. Where you sign in depends on which service you're using. This is the account that you created or someone in your organization created on your behalf.
If you use Office operated by 21Vianet in China , sign in with your work or school username and password at:. If you use Office Germany , sign in with your work or school username and password at:.
For more information about accounts, see Where to sign in to Office or What is my user ID and why do I need it for Office for business? As an Office for business user, you can download Microsoft Support and Recovery Assistant to help you fix activation issues. After completing the installation, the Application Install window will open. Edge older or Internet Explorer. When the Application Install window appears, you will be asked if you want to install this application. Select Install to continue.
If activation failures began after you upgraded to Windows 10, see Office error code 0xFC12 when activating Office. If prompted, sign in with your work or school account. Under Install status , select Deactivate to deactivate the Office installations you no longer use.
For more information, see Deactivate Office if you see a "limit reached" error. Office recognizes what operating system you're using so make sure you're on your Mac when you click Install to begin the install procedure.
See Uninstall Office for Mac for instructions on uninstalling the Office apps. To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements.
When you install Office it's automatically linked to your Office plan. This means if you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan. Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office.
If you don't see The latest desktop version of Office in the list, your admin probably hasn't assigned an Office license to you. The content of this article is specific to Office installation issues.
Try these articles if you're looking for troubleshooting help for these Office services:. Outlook Help. Skype for Business Help. OneDrive for Business Help. If you're still having trouble installing Office, contact your Office admin.
If your admin can't find a solution for you after using the information on the Office admin tab, he or she can contact support on your behalf. You can also try the Community forums. To help with issues you may encounter when installing Office, download the Support and Recovery Assistant for Office tool. Admins should also see the Office for business tab for more general Office installation issues.
No option to install Office, Project, or Visio Switched Office plans and now can't use Office Office is taking very long to install Install Office on more than five computers. Get your organization set up Upgrade users to the latest version of Office Deploy Office to multiple computers in an organization.
Assign, remove, or buy more licenses Activate volume license editions of Office. When you first sign up for Office for business and you try to install Office or Project or Visio if you also have a subscription for those apps you might see a message that says you can't install Office because you don't have a license. This could happen because of a delay between your initial sign in and Office for business setting up your environment.
Try signing out of Office and then signing back in. It could also happen because you haven't assigned a license to yourself or your users.
Do the following to check your licenses. If you don't see The latest desktop version of Office in the list or Project or Visio if you bought plans with those applications , see Assign licenses to users in Office for business. See the bottom of the Office for business column for a list of those plans that don't include an installed version of Office. If your organization has one of these Microsoft plans, as the admin, you can switch to a different Office plan or subscription , or in addition to the subscription you already have, buy another Office for business subscription for those users who require the full version of Office.
If you're not sure what plan you have, follow the steps in What Office for business subscription do I have? For a comparison of plans, see Office for business. If you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan. If you or your users find Office is taking a very long time to install, try installing using an offline installation.
See Use the Office offline installer and select the Office for business tab. These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience. You can activate Office on up to five computers per user. If a user needs to install Office on a sixth computer, you have to deactivate an installation. See Deactivate Office if you see a "limit reached" error.
To help you set up your organization, see Set up Office for business — Admin Help. If individuals in your organization are using an older version of Office, we recommend you upgrade to the latest version.
See Upgrade users to the latest Office client. You then deploy Office by using the software deployment method you typically use. You can also choose to have users sign into the Office portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves.
As the Office for business admin, you're responsible for Managing user software in Office In the Properties dialog box, look for an Unblock button near the bottom right.
If it exists, click Unblock , then click Apply , and then click OK to dismiss the dialog box. Now, attempt to open the presentation again. Right-click the file in File Explorer and select Open.
If you're having a problem with PowerPoint that's not resolved here, please contact us for technical support. For a discussion about why Office blocks files, read Block or unblock external content in Office documents. Need more help? Join the discussion. Was this information helpful? Then, go to the next step. If the problem seems to be resolved, you can move the com. If you do cannot locate the file, the application is using the default preferences. For information how to "clean start" your computer, click the following article number to view the article in the Microsoft Knowledge Base:.
Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.
If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:. The Disk Utility program only repairs software that is installed by Apple.
This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder. For information about how to manually remove and then reinstall Office, see the following article:. Troubleshoot Office for Mac issues by completely uninstalling before you reinstall.
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